Privacy Policy

Last Updated: January 1, 2026

At Bison Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services. By accessing the Bison Casino platform, you agree to the terms outlined in this policy. We comply with the General Data Protection Regulation (GDPR) and all applicable German data protection laws.

1. Data Controller Information

Bison Casino operates as the data controller responsible for processing your personal information. For any questions regarding this Privacy Policy or your personal data, you can contact our Data Protection Officer at:

Email: privacy@bison-casinos.com
Response time: Within 30 days of receiving your inquiry

2. Information We Collect

Bison Casino collects various types of information to provide you with our services, ensure compliance with legal obligations, and improve your gaming experience. The information we collect includes:

2.1 Personal Identification Information

Full name and date of birth
Email address
Residential address and country of residence
Government-issued identification documents (passport, ID card, driver's license)
Username and password for your Bison Casino account

2.2 Financial Information

Payment method details (credit/debit card information, e-wallet accounts)
Transaction history and deposit/withdrawal records
Bank account information for withdrawals
Verification documents for payment methods

2.3 Technical Information

IP address and device information
Browser type and operating system
Cookies and similar tracking technologies
Login timestamps and session duration
Bison Casino app usage data and preferences

2.4 Gaming Activity Information

Game play history and betting patterns
Bison Casino bonus usage and promotional activity
Account balance and transaction records
Communication with customer support
Responsible gaming settings and self-exclusion requests

3. How We Use Your Information

Bison Casino processes your personal data for the following purposes:

3.1 Account Management

Creating and maintaining your Bison Casino account
Verifying your identity and age (18+ requirement)
Processing deposits, withdrawals, and Bison Casino bonus claims
Managing your account preferences and settings

3.2 Legal Compliance

Complying with German gambling regulations and licensing requirements
Preventing fraud, money laundering, and underage gambling
Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
Maintaining records as required by law
Responding to legal requests from authorities

3.3 Service Improvement

Analyzing user behavior to enhance the Bison Casino platform
Developing new features and games
Optimizing the Bison Casino app performance
Personalizing your gaming experience

3.4 Marketing and Communication

Sending promotional offers and Bison Casino bonus notifications (with your consent)
Providing customer support and responding to inquiries
Sending important account updates and security alerts
Conducting customer satisfaction surveys

4. Legal Basis for Processing

Under GDPR, Bison Casino processes your personal data based on the following legal grounds:

Contractual Necessity: Processing is necessary to provide our gaming services and manage your account
Legal Obligation: Processing is required to comply with German gambling laws and regulations
Legitimate Interests: Processing is necessary for fraud prevention, security, and service improvement
Consent: Processing is based on your explicit consent for marketing communications and optional data uses

5. Data Sharing and Disclosure

Bison Casino does not sell your personal information to third parties. However, we may share your data with the following entities:

5.1 Service Providers

Payment processors for handling deposits and withdrawals
Identity verification services for KYC compliance
Game providers and software developers
Cloud hosting and IT infrastructure providers
Customer support and communication platforms

5.2 Regulatory Authorities

German gambling regulatory bodies
Law enforcement agencies (when legally required)
Financial crime prevention agencies
Tax authorities as required by law

5.3 Business Transfers

In the event of a merger, acquisition, or sale of Bison Casino assets, your personal data may be transferred to the new entity. We will notify you of any such change and ensure continued protection of your information.

6. International Data Transfers

While Bison Casino primarily operates within Germany, some of our service providers may be located outside the European Economic Area (EEA). When transferring data internationally, we ensure:

Adequate protection through EU-approved Standard Contractual Clauses
Transfers only to countries with adequate data protection levels
Implementation of additional security measures for data protection
Compliance with all GDPR requirements for international transfers

7. Data Security Measures

Bison Casino implements industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmission
Secure data storage with encryption at rest
Regular security audits and penetration testing
Access controls and authentication protocols
Employee training on data protection and security
Incident response procedures for data breaches
Secure infrastructure for the Bison Casino app

8. Data Retention

Bison Casino retains your personal data for as long as necessary to fulfill the purposes outlined in this policy:

Active accounts: Data is retained while your account remains active
Closed accounts: Data is retained for 5 years after account closure to comply with German legal requirements
Financial records: Transaction data is retained for 10 years for tax and audit purposes
Marketing data: Retained until you withdraw consent or for 3 years of inactivity
Legal disputes: Data may be retained longer if involved in ongoing legal proceedings

9. Your Rights Under GDPR

As a user of Bison Casino, you have the following rights regarding your personal data:

9.1 Right to Access

You have the right to request a copy of all personal data we hold about you. This includes information about how we process your data and who we share it with.

9.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data. Update your information through your Bison Casino account settings or contact customer support.

9.3 Right to Erasure

You can request deletion of your personal data under certain circumstances, such as when data is no longer necessary or you withdraw consent. Note that we may be required to retain certain data for legal compliance.

9.4 Right to Restriction

You can request temporary restriction of data processing in specific situations, such as during verification of data accuracy or while contesting processing.

9.5 Right to Data Portability

You can request your personal data in a structured, commonly used format to transfer to another service provider.

9.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legal grounds.

9.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time. This includes opting out of Bison Casino bonus notifications and marketing emails.

9.8 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@bison-casinos.com. We will respond within 30 days and may require identity verification to protect your data.

10. Cookies and Tracking Technologies

Bison Casino uses cookies and similar technologies to enhance your experience:

10.1 Types of Cookies

Essential cookies: Required for basic platform functionality
Performance cookies: Help us analyze site usage and improve services
Functional cookies: Remember your preferences and settings
Marketing cookies: Used for targeted advertising (with your consent)

10.2 Managing Cookies

You can control cookies through your browser settings or the cookie preference center on the Bison Casino platform. Note that disabling essential cookies may affect functionality. The Bison Casino app also uses similar tracking technologies, which you can manage through device settings.

11. Third-Party Links

The Bison Casino platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Bison Casino services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under 18, we will delete it immediately. We implement age verification measures to prevent underage access.

13. Automated Decision-Making

Bison Casino may use automated systems for certain decisions, including:

Risk assessment and fraud detection
Responsible gaming interventions based on play patterns
Personalized Bison Casino bonus offers
Account verification and KYC processes

You have the right to request human review of any automated decision that significantly affects you.

14. Changes to This Privacy Policy

Bison Casino may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or prominent notice on our platform. The "Last Updated" date at the top indicates the most recent revision. Continued use of Bison Casino services after changes constitutes acceptance of the updated policy.

15. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Data Protection Officer: privacy@bison-casinos.com
Customer Support: support@bison-casinos.com

16. Supervisory Authority

If you believe Bison Casino has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the German data protection supervisory authority (Datenschutzbehörde). Contact details for your regional authority can be found at www.bfdi.bund.de.

17. Additional Information for German Users

As a platform operating in Germany, Bison Casino complies with additional requirements under German law:

Monthly deposit limits as required by German gambling regulations
Mandatory identity verification before first withdrawal
Compliance with German tax reporting requirements
Adherence to German responsible gaming standards
Integration with German self-exclusion databases

By using Bison Casino, you acknowledge that you have read, understood, and agree to this Privacy Policy. We are committed to protecting your privacy while providing a secure and enjoyable gaming experience.